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#ICMIchat Recap: Gamification in the Contact Center

The word gamification seems to have a polarizing effect on people.  Is the term just a buzzword?  Is gamification a passing fad, or a truly effective way to improve employee training?  Why should the contact center care?  How can the contact center get it right?  The list could go on and on...

This week we spent an hour discussing many of these very questions during #ICMIchat.  Check out the recap below to see how your peers feel about gamification, and how they're using it in their contact centers.  Weigh-in with your thoughts and experiences in the comments below.

Join us again next week for another chat (Tuesday, 1pm EST).  The topic: quality and coaching.  Just follow and use the hashtag #ICMIchat on Twitter to participate in the conversation!