ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

#ICMIchat Recap: Does Mobile Support Work for Every Industry

By Erica Marois | Date Published: June 04, 2015 - Last Updated 5 Years, 37 Days, 20 Hours, 2 Minutes ago | Comments

As a customer, do ever you use apps, SMS, or mobile chat for customer service? Chances are great that the answer is "yes".  But does your company offer mobile support options for its customers?

Though the U.S. continues to lag in offering mobile customer support, many have predicted 2015 will be the year of the mobile.  Does mobile work for every industry?  And do customers really want mobile support?

These are just a few of the questions we explored during #ICMIchat this week.  Check out the recap below and share your reactions in the comments.  Tell us how your contact center is using mobile.

Join us again next Tuesday (1pm EST) as we chat about delivering consistent experiences across channels.  Neal Topf will host the one hour discussion.  Just follow and use #ICMIchat on Twitter to participate!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!