ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
As a customer, do ever you use apps, SMS, or mobile chat for customer service? Chances are great that the answer is "yes". But does your company offer mobile support options for its customers?
Though the U.S. continues to lag in offering mobile customer support, many have predicted 2015 will be the year of the mobile. Does mobile work for every industry? And do customers really want mobile support?
These are just a few of the questions we explored during #ICMIchat this week. Check out the recap below and share your reactions in the comments. Tell us how your contact center is using mobile.
Join us again next Tuesday (1pm EST) as we chat about delivering consistent experiences across channels. Neal Topf will host the one hour discussion. Just follow and use #ICMIchat on Twitter to participate!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?