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#ICMIchat Recap: Does Mobile Support Work for Every Industry

By Erica Marois | Date Published: June 04, 2015 - Last Updated August 22, 2018 | Comments

As a customer, do ever you use apps, SMS, or mobile chat for customer service? Chances are great that the answer is "yes".  But does your company offer mobile support options for its customers?

Though the U.S. continues to lag in offering mobile customer support, many have predicted 2015 will be the year of the mobile.  Does mobile work for every industry?  And do customers really want mobile support?

These are just a few of the questions we explored during #ICMIchat this week.  Check out the recap below and share your reactions in the comments.  Tell us how your contact center is using mobile.

Join us again next Tuesday (1pm EST) as we chat about delivering consistent experiences across channels.  Neal Topf will host the one hour discussion.  Just follow and use #ICMIchat on Twitter to participate!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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