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#ICMIchat Recap: Developing an Effective Incentive Program

By Erica Marois | Published: February 12, 2015 | Comments

All week long we've been arming you with tools and resources to help develop, improve,and refine incentive programs in your contact center. #ICMIchat on Tuesday was no exception.

I had the pleasure of hosting our hour-long Twitter chat this week, and (as always) took away some valuable insights from our community. If you're embarking on a new incentive program, or just looking for a few new ideas be sure to check out the recap below!

Join us again next week (Tuesday, 1pm EST) as we discuss ways to get the entire company involved with contact center culture. Kevin Hegebarth of HireIQ will host the chat. Just follow and use #ICMIchat to join us!

A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.

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