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#ICMIchat Recap: Developing an Effective Incentive Program

By Erica Marois | Date Published: February 12, 2015 - Last Updated August 22, 2018 | Comments

All week long we've been arming you with tools and resources to help develop, improve,and refine incentive programs in your contact center. #ICMIchat on Tuesday was no exception.

I had the pleasure of hosting our hour-long Twitter chat this week, and (as always) took away some valuable insights from our community.  If you're embarking on a new incentive program, or just looking for a few new ideas be sure to check out the recap below!

Join us again next week (Tuesday, 1pm EST) as we discuss ways to get the entire company involved with contact center culture.  Kevin Hegebarth of HireIQ will host the chat.  Just follow and use #ICMIchat to join us!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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