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#ICMIchat Recap: Dealing with Stress in the Contact Center

As festive and fun as it is, the holiday season can also be extra stressful. Especially for contact center agents, or customer service reps dealing with frustrated and stressed out customers.

Of course, it's not just the holidays that stress out contact center agents. Working in a contact center is a high pressure job. How can contact center leaders help their employees cope?  Read the chat recap below for insight from our #ICMIchat participants. Have other advice to add? Leave it in the comments.

Please plan to join us next Tuesday (1pm EST) for our final #ICMIchat of 2015! Our topic: "Are Virtual Agents the Agents of the Future?" Dizzion will host the one hour discussion. Just follow and use #ICMIchat to join us!