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As festive and fun as it is, the holiday season can also be extra stressful. Especially for contact center agents, or customer service reps dealing with frustrated and stressed out customers.
Of course, it's not just the holidays that stress out contact center agents. Working in a contact center is a high pressure job. How can contact center leaders help their employees cope? Read the chat recap below for insight from our #ICMIchat participants. Have other advice to add? Leave it in the comments.
Please plan to join us next Tuesday (1pm EST) for our final #ICMIchat of 2015! Our topic: "Are Virtual Agents the Agents of the Future?" Dizzion will host the one hour discussion. Just follow and use #ICMIchat to join us!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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