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Does the contact center culture drive the culture of the greater organization, or should it be the other way around?
Some of our community members spent time debating this during our #ICMIchat this week. Our topic of discussion: getting the whole company involved with the contact center culture.
Does your center struggle to get respect from the rest of the organization? Looking for some external resources you can use to ramp up culture in your center? Check out the recap below for insight and advice.
Join us again next week (Tuesday, 1pm EST) as we chat about contact center culture in action. Neal Topf will host the fast-paced hour of networking, learning, and engagement. You don't want to miss it! Just use and follow #ICMIchat on Twitter to join us.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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