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#ICMIchat: Getting the Whole Company Involved with Contact Center Culture

By Erica Marois | Date Published: February 19, 2015 - Last Updated August 22, 2018 | Comments

Does the contact center culture drive the culture of the greater organization, or should it be the other way around?

Some of our community members spent time debating this during our #ICMIchat this week.  Our topic of discussion: getting the whole company involved with the contact center culture.

Does your center struggle to get respect from the rest of the organization?  Looking for some external resources you can use to ramp up culture in your center?  Check out the recap below for insight and advice.

Join us again next week (Tuesday, 1pm EST) as we chat about contact center culture in action.  Neal Topf will host the fast-paced hour of networking, learning, and engagement.  You don't want to miss it!  Just use and follow #ICMIchat on Twitter to join us.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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