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6 Tips for Stellar Self-Service

By Erica Marois | Date Published: September 21, 2015 - Last Updated August 22, 2018 | Comments

Contact centers that effectively leverage self-service can expect to improve speed to resolution, decrease costs, and create more consistent customer experiences. Self-service continues to become more important in a world where customers expect to be served 24/7, in their channel of choice, and in their preferred language.

Has your contact center mastered self-service? We've gathered six expert tips to help you on the quest to provide stellar self-service. Whether you're looking to implement a new self-service solution or improve upon an existing platform, these tips will help your team ensure success. 

What tips would you add? Share your self-service hacks in the comments below.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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