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Do you believe web chat will be more or less important in 5 years?
According to the results of our latest QuickPoll, 75% of our community does. Is your contact center prepared?
According to an ICMI QuickPoll back in December, 58% of contact centers don't currently offer chat support.
Do you need some help implementing chat in 2014? Be sure to check out some of our latest chat-related resources.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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