By
Erica Marois
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Date Published: January 22, 2014 - Last Updated August 22, 2018
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Comments
Do you believe web chat will be more or less important in 5 years?
According to the results of our latest QuickPoll, 75% of our community does. Is your contact center prepared?
According to an ICMI QuickPoll back in December, 58% of contact centers don't currently offer chat support.
Do you need some help implementing chat in 2014? Be sure to check out some of our latest chat-related resources.
More resources: