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What's in store for the contact center this year?
We are ALL in this together, and ICMI looks forward to sharing the power of the contact center community with you in 2014!
In this short video, Sarah Stealey Reed talks about the power of the contact center community, reveals findings from recent ICMI research, and shares how ICMI plans to empower your organization in the coming year.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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