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Video: Chat Assisted Customer Service Delivers Dad the Right Answer

By Erica Marois | Date Published: January 28, 2014 - Last Updated August 22, 2018 | Comments

Think live chat is just a marketing ploy?  Think again.

Providing great customer service means providing customers with the right answer, at the right time, and in the right channel. 

Sometimes chat is the right channel.  Does your organization empower customers using live chat?  Watch this short but powerful video to see chat assisted customer service done the right way.

Looking to implement live chat in your contact center this year?  We've dedicated the entire month of January to exploring chat customer support. Be sure to check out our resources for guidance.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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