Published: January 28, 2014 | Comments
Think live chat is just a marketing ploy? Think again.
Providing great customer service means providing customers with the right answer, at the right time, and in the right channel.
Sometimes chat is the right channel. Does your organization empower customers using live chat? Watch this short but powerful video to see chat assisted customer service done the right way.
Looking to implement live chat in your contact center this year? We've dedicated the entire month of January to exploring chat customer support. Be sure to check out our resources for guidance.