Published: May 02, 2014 | Comments
Is your organization considering an investment in new cloud call center software this year? According to ICMI research, 30% of contact centers have budgeted for a move to cloud technology in 2014.
It’s easy to see why! The benefits of moving your contact center to the cloud are numerous—save time, save money, help increase agent productivity; the list could go on and on! Take a look at the infographic below and learn about all that’s possible with the cloud.
Interested in learning more about making the switch? Be sure to view the complimentary webinar “Moving to the Cloud: What Your Contact Center Needs to Know.”