By
Erica Marois
| Published: September 25, 2014
| Comments
Fall is in the air! As September comes to a close, so does ICMI's month of successful self-service. To help us wrap things up, @OneReach hosted our #ICMIchat this week as we explored what's next for self-service.
We took a look at where the industry is now, where it's going, and what customers five years down the road will expect from self-service solutions.
No need to break out your crystal ball for a glimpse into the future, check out the recap below.
Tell us what you think! What's really next for self-service? Share your ideas in the comments.