TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

#ICMIchat Recap: What's Next for Self-Service?

By Erica Marois | Date Published: September 25, 2014 - Last Updated August 22, 2018 | Comments

Fall is in the air!  As September comes to a close, so does ICMI's month of successful self-service. To help us wrap things up, @OneReach hosted our #ICMIchat this week as we explored what's next for self-service.

We took a look at where the industry is now, where it's going, and what customers five years down the road will expect from self-service solutions.

No need to break out your crystal ball for a glimpse into the future, check out the recap below.

Tell us what you think!  What's really next for self-service?  Share your ideas in the comments.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!