ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Fall is in the air! As September comes to a close, so does ICMI's month of successful self-service. To help us wrap things up, @OneReach hosted our #ICMIchat this week as we explored what's next for self-service.
We took a look at where the industry is now, where it's going, and what customers five years down the road will expect from self-service solutions.
No need to break out your crystal ball for a glimpse into the future, check out the recap below.
Tell us what you think! What's really next for self-service? Share your ideas in the comments.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?