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#ICMIchat Recap: What Happened in 2014?

Was 2014 the year of the contact center?  From the very public Comcast service fail, to data breaches galore, the emergence of omnichannel as a buzzword, and the growing popularity of video support, customer service leaders have been quite busy.

This week during #ICMIchat we took some time to reflect on all that happened for the contact center this year.  Check out the recap below to reminisce and take away some pointers for the coming year!

Join us next Tuesday at 1:00 EST as we continue to prepare for the year ahead.  We'll be talking about the contact center agent of tomorrow.  Just follow and use #ICMIchat to join the conversation.