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#ICMIchat Recap: What Happened in 2014?

By Erica Marois | Date Published: December 04, 2014 - Last Updated 5 Years, 36 Days, 10 Hours, 53 Minutes ago | Comments

Was 2014 the year of the contact center?  From the very public Comcast service fail, to data breaches galore, the emergence of omnichannel as a buzzword, and the growing popularity of video support, customer service leaders have been quite busy.

This week during #ICMIchat we took some time to reflect on all that happened for the contact center this year.  Check out the recap below to reminisce and take away some pointers for the coming year!

Join us next Tuesday at 1:00 EST as we continue to prepare for the year ahead.  We'll be talking about the contact center agent of tomorrow.  Just follow and use #ICMIchat to join the conversation.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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