Date Published: April 03, 2014 - Last Updated 5 Years, 108 Days, 1 Hour, 54 Minutes ago
Spring is in the air! With a new month, comes a new editorial focus at ICMI. April is all about Workforce Optimization (WFO). To kick things off, the topic for #ICMIchat this week was "Turning WFM into WFO."
Check out the recap below for tips on reducing attrition, increasing agent engagement, and more.
Join us again next week for another fast-paced hour! We'll be discussing "Forecasting for the Future" and Todd Hixson will be our guest host.