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#ICMIchat Recap: Training the Trainer

By Erica Marois | Date Published: July 24, 2014 - Last Updated August 22, 2018 | Comments

How do you encourage leadership in the contact center and identify employees with leadership potential for the future?

And when it comes to training tomorrow's leaders, how do you develop material that's effective for all learning styles?

This week we devoted our #ICMIchat to training tips for the contact center trainer.  Read the recap below to catch up on all the insight.

Join us again next week (Tuesday, 1pm ET) for a chat on hiring in the contact center.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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