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How do you encourage leadership in the contact center and identify employees with leadership potential for the future?
And when it comes to training tomorrow's leaders, how do you develop material that's effective for all learning styles?
This week we devoted our #ICMIchat to training tips for the contact center trainer. Read the recap below to catch up on all the insight.
Join us again next week (Tuesday, 1pm ET) for a chat on hiring in the contact center.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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