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#ICMIchat Recap: Training the Trainer

By Erica Marois | Published: July 24, 2014 | Comments

How do you encourage leadership in the contact center and identify employees with leadership potential for the future?

And when it comes to training tomorrow's leaders, how do you develop material that's effective for all learning styles?

This week we devoted our #ICMIchat to training tips for the contact center trainer.  Read the recap below to catch up on all the insight.

Join us again next week (Tuesday, 1pm ET) for a chat on hiring in the contact center.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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