Date Published: July 24, 2014 - Last Updated 5 Years, 31 Days, 48 Minutes ago
How do you encourage leadership in the contact center and identify employees with leadership potential for the future?
And when it comes to training tomorrow's leaders, how do you develop material that's effective for all learning styles?
This week we devoted our #ICMIchat to training tips for the contact center trainer. Read the recap below to catch up on all the insight.
Join us again next week (Tuesday, 1pm ET) for a chat on hiring in the contact center.