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#ICMIchat Recap: The Reality of Social Customer Support

By Erica Marois | Date Published: February 06, 2014 - Last Updated August 22, 2018 | Comments

On Tuesday, ICMI kicked off the first tweet chat of the #ICMIchat series.  The topic was the reality of social customer support, and the discussion was fast, smart and lively.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 11 at 1pm ET for the next chat in the series.  Sarah Stealey Reed will lead a discussion on setting your “social center” up for success.  Head over to our LinkedIn group for more information!

 

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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