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#ICMIchat Recap: The Reality of Social Customer Support

By Erica Marois | Published: February 06, 2014 | Comments

On Tuesday, ICMI kicked off the first tweet chat of the #ICMIchat series.  The topic was the reality of social customer support, and the discussion was fast, smart and lively.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 11 at 1pm ET for the next chat in the series.  Sarah Stealey Reed will lead a discussion on setting your “social center” up for success.  Head over to our LinkedIn group for more information!

 

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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