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On Tuesday, ICMI kicked off the first tweet chat of the #ICMIchat series. The topic was the reality of social customer support, and the discussion was fast, smart and lively. If you missed it, or just want a recap, check out some of the highlights below. Join us next week, Tuesday, February 11 at 1pm ET for the next chat in the series. Sarah Stealey Reed will lead a discussion on setting your “social center” up for success. Head over to our LinkedIn group for more information!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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