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#ICMIchat Recap: Setting Your Social Center Up For Success

By Erica Marois | Published: February 13, 2014 | Comments

This Tuesday, ICMI hosted its second tweet chat of the #ICMIchat series.  The topic was "setting your social center up for success", and the discussion was both engaging and thought-provoking.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 18 at 1pm ET for the next chat in the series.  Erica Strother will lead a discussion on optimizing social media in your contact center.  Head over to our LinkedIn group for more information!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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