ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

#ICMIchat Recap: Setting Your Social Center Up For Success

By Erica Marois | Date Published: February 13, 2014 - Last Updated 5 Years, 31 Days, 2 Hours, 32 Minutes ago | Comments

This Tuesday, ICMI hosted its second tweet chat of the #ICMIchat series.  The topic was "setting your social center up for success", and the discussion was both engaging and thought-provoking.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 18 at 1pm ET for the next chat in the series.  Erica Strother will lead a discussion on optimizing social media in your contact center.  Head over to our LinkedIn group for more information!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!