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#ICMIchat Recap: Setting Your Social Center Up For Success

This Tuesday, ICMI hosted its second tweet chat of the #ICMIchat series.  The topic was "setting your social center up for success", and the discussion was both engaging and thought-provoking.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 18 at 1pm ET for the next chat in the series.  Erica Strother will lead a discussion on optimizing social media in your contact center.  Head over to our LinkedIn group for more information!