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This Tuesday, ICMI hosted its second tweet chat of the #ICMIchat series. The topic was "setting your social center up for success", and the discussion was both engaging and thought-provoking. If you missed it, or just want a recap, check out some of the highlights below. Join us next week, Tuesday, February 18 at 1pm ET for the next chat in the series. Erica Strother will lead a discussion on optimizing social media in your contact center. Head over to our LinkedIn group for more information!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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