Published: February 13, 2014 | Comments
This Tuesday, ICMI hosted its second tweet chat of the #ICMIchat series. The topic was "setting your social center up for success", and the discussion was both engaging and thought-provoking. If you missed it, or just want a recap, check out some of the highlights below. Join us next week, Tuesday, February 18 at 1pm ET for the next chat in the series. Erica Strother will lead a discussion on optimizing social media in your contact center. Head over to our LinkedIn group for more information!