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#ICMIchat Recap: Secrets to Successful Social Support

By Erica Marois | Published: February 27, 2014 | Comments

ICMI hosted another #ICMIchat on Tuesday, and it was one of the best yet! Contact Center Expo and Conference speaker, Sean Hawkins, led a discussion on the "Secrets of Successful Social Support."  It was lively, engaging, and informative, so be sure to check out the recap below for tips you can implement in your contact center.

Join us again next week (Tuesday, 1pm ET) for a discussion on developing a mobile customer support strategy. 

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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