ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
ICMI hosted another #ICMIchat on Tuesday, and it was one of the best yet! Contact Center Expo and Conference speaker, Sean Hawkins, led a discussion on the "Secrets of Successful Social Support." It was lively, engaging, and informative, so be sure to check out the recap below for tips you can implement in your contact center.
Join us again next week (Tuesday, 1pm ET) for a discussion on developing a mobile customer support strategy.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?