Date Published: May 22, 2014 - Last Updated 5 Years, 104 Days, 2 Hours, 51 Minutes ago
Which channels do customers REALLY want to to use, and how can the contact center best guide customers to the most appropriate channel for their needs?
These are just two of the questions we discussed during #ICMIchat this week. In case you missed it, check out the recap below. Jeremy Watkin hosted the lively conversation, and many valuable best practices and tips were shared.