Published: April 17, 2014 | Comments
April at ICMI is all about Workforce Optimization (WFO). This week we focused our #ICMIchat on the unique WFM challenges that come with today's multichannel contact center.
Check out the recap below for tips and guidance YOU can use in your multichannel contact center.
Join us again next week for another fast-paced hour! If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.