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This month at ICMI is all about the customer experience--the connected customer experience. To help kick things off, we devoted our tweet chat this week to the voice of the customer.
Does listening to the customer really matter? Other than traditional surveys, what are some unique ways to capture the voice of the customer? Read the recap below to check out answers to these questions and more.
We'll be back next Tuesday at 1pm ET for a chat around customer experience metrics. Jodi Beuder will host the discussion. If you know someone who has customer experience expertise to share, or someone who's looking to learn more, please invite them to join us for #ICMIchat. It's a really fun hour and a great networking opportunity!
I hope to tweet you next week. In the meantime, enjoy this recap. Have additional voice of the customer best practices to share? Leave them below in the comments.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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