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How much does the customer journey impact the overall customer experience? This is a question that ICMI and LiveOps sought to answer this year, and we're excited to unveil all the results of our brand new industry research in early 2015.
In the meantime, check out the #ICMIchat recap below for a few sneak peeks at the data. This week Justin Robbins led our discussion on the customer journey, and boy was it lively!
Join us again next week as we give thanks for the contact center with a very special holiday-theme #ICMIchat. The conversation kicks off every Tuesday at 1pm EST. Hope to see you there!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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