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#ICMIchat Recap: Going Remote in the #cctr

By Erica Marois | Date Published: October 30, 2014 - Last Updated August 22, 2018 | Comments

By now you've probably noticed a theme on icmi.com this week.  As we close out our month of culture and morale, we're devoting the final week to a topic that's become increasingly relevant in 2014: remote employees.

Even if your contact center doesn't currently employ remote agents, chances are good that you're considering it for the future.  What are the challenges to be aware of, and how can you ensure remote employees remain engaged?  For #ICMIchat this week we spent an hour discussing going remote in the contact center.  Check out the recap below for guidance and feel free to weigh-in with your thoughts/experiences below.

We're taking a week off next week, but be sure to follow #CCDemo14 for live updates from Contact Center Demo and Conference.

Join us again on Tuesday, November 11 at 1pm ET.  Neal Topf will lead a discussion on acquiring the right data.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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