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#ICMIchat Recap: Customer Experience Metrics

By Erica Marois | Date Published: June 12, 2014 - Last Updated August 22, 2018 | Comments

Think an hour-long chat about metrics sounds boring?  Think again.

This week Jodi Beuder hosted a really fun and informative #ICMIchat on customer experience metrics.  If you've not yet had the chance to join us for one of these weekly chats, I highly encourage you to do so.  #ICMIchat is a great opportunity to meet and network with industry peers and learn about ways to improve customer service in your organization.  It's fast-paced but valuable hour, and our chat this week was no exception.

If your organization is struggling to decipher which customer experience metrics matter most, check out the recap below for guidance.

Join us again next Tuesday at 1pm ET for our next chat: "What Do Customers Really Want?"

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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