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Think an hour-long chat about metrics sounds boring? Think again.
This week Jodi Beuder hosted a really fun and informative #ICMIchat on customer experience metrics. If you've not yet had the chance to join us for one of these weekly chats, I highly encourage you to do so. #ICMIchat is a great opportunity to meet and network with industry peers and learn about ways to improve customer service in your organization. It's fast-paced but valuable hour, and our chat this week was no exception.
If your organization is struggling to decipher which customer experience metrics matter most, check out the recap below for guidance.
Join us again next Tuesday at 1pm ET for our next chat: "What Do Customers Really Want?"
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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