Published: October 09, 2014 | Comments
What constitutes a high performance culture and how can you create one in your contact center? This was our topic of discussion for #ICMIchat this week.
Neal Topf, president of Callzilla, hosted a fast-paced an engaging chat that was perfectly timed for the celebration of Customer Service Week. Check out the highlights below, and be sure to join us again next week (Tuesday, 1pm ET) as we continue our October theme of culture and morale. Next week's topic: agent engagement.