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What constitutes a high performance culture and how can you create one in your contact center? This was our topic of discussion for #ICMIchat this week.
Neal Topf, president of Callzilla, hosted a fast-paced an engaging chat that was perfectly timed for the celebration of Customer Service Week. Check out the highlights below, and be sure to join us again next week (Tuesday, 1pm ET) as we continue our October theme of culture and morale. Next week's topic: agent engagement.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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