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#ICMIchat Recap: Contact Center Training Technology

How is contact center training today different than it was five years ago? Is gamification here to stay, or just a passing fad?

These are just a couple of the questions we covered this week during our chat on contact center training technology.

If you're looking to improve training effectiveness in your contact center, check out the recap below to catch up on all the insight.

Join us next week (Tuesday, 1pm ET) as Al Hopper hosts a chat on quality assurance and agent monitoring.


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