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How is contact center training today different than it was five years ago? Is gamification here to stay, or just a passing fad?
These are just a couple of the questions we covered this week during our chat on contact center training technology.
If you're looking to improve training effectiveness in your contact center, check out the recap below to catch up on all the insight.
Join us next week (Tuesday, 1pm ET) as Al Hopper hosts a chat on quality assurance and agent monitoring.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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