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#ICMIchat Recap: Contact Center Training Technology

By Erica Marois | Date Published: July 10, 2014 - Last Updated August 22, 2018 | Comments

How is contact center training today different than it was five years ago? Is gamification here to stay, or just a passing fad?

These are just a couple of the questions we covered this week during our chat on contact center training technology.

If you're looking to improve training effectiveness in your contact center, check out the recap below to catch up on all the insight.

Join us next week (Tuesday, 1pm ET) as Al Hopper hosts a chat on quality assurance and agent monitoring.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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