ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

#ICMIchat Recap: Contact Center Training Technology

By Erica Marois | Published: July 10, 2014 | Comments

How is contact center training today different than it was five years ago? Is gamification here to stay, or just a passing fad?

These are just a couple of the questions we covered this week during our chat on contact center training technology.

If you're looking to improve training effectiveness in your contact center, check out the recap below to catch up on all the insight.

Join us next week (Tuesday, 1pm ET) as Al Hopper hosts a chat on quality assurance and agent monitoring.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!