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#ICMIchat Recap: Contact Center Training Technology

By Erica Marois | Date Published: July 10, 2014 - Last Updated 5 Years, 107 Days, 22 Hours, 52 Minutes ago | Comments

How is contact center training today different than it was five years ago? Is gamification here to stay, or just a passing fad?

These are just a couple of the questions we covered this week during our chat on contact center training technology.

If you're looking to improve training effectiveness in your contact center, check out the recap below to catch up on all the insight.

Join us next week (Tuesday, 1pm ET) as Al Hopper hosts a chat on quality assurance and agent monitoring.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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