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Customer Service Week is right around the corner (October 6-10). Is your contact center prepared to celebrate the special occasion?
In this video ICMI community specialist Erica Strother chats with contact center leaders Al Hopper, Jenny Dempsey, Jeremy Watkin, and Sean Hawkins to get their take on unique ways to celebrate Customer Service Week 2014.
Al Hopper is a Social Media Customer care professional,
Jenny Dempsey is a Customer Success Manager at Phone.com, and Jeremy Watkin works for Phone.com as the Director of Customer Service. Sean Hawkins is a Technical Support Manager for iContact. Together, they share their unique perspectives on Customer Service Week.
Watch and find out why Customer Service Week really matters, and how your contact center can celebrate without breaking the bank.
Do you have suggestions to add? Share them in the comments, or tweet us using the hashtag #CSWeek14.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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