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#CCExpo14 Thought Leadership Panel: WFO Technology

By Erica Marois | Date Published: October 17, 2014 - Last Updated September 26, 2019 | Comments

What's the difference between workforce management and workforce optimization?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on WFO, and share the tools and technologies that can help any size contact center improve operations.

Do you agree, or have additional advice to share?  Leave your thoughts in the comments below.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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