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#CCExpo14 Thought Leadership Panel: Social Media

By Erica Marois | Date Published: August 01, 2014 - Last Updated 4 Years, 73 Days, 15 Minutes ago | Comments

What's next for social media and the contact center?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their advice for successful social customer care.  Watch and learn how your contact center can master social.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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