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#CCExpo14 Thought Leadership Panel: Social Media

By Erica Marois | Date Published: August 01, 2014 - Last Updated September 26, 2019 | Comments

What's next for social media and the contact center?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their advice for successful social customer care.  Watch and learn how your contact center can master social.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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