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#CCExpo14 Thought Leadership Panel: Online Chat

By Erica Marois | Date Published: August 29, 2014 - Last Updated September 26, 2019 | Comments

Why haven't contact centers been faster in adopting chat customer support?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their take on chat adoption rates, chat metrics, live chat technology, and more.

Watch and learn how to position your contact center for online chat success.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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