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#CCExpo14 Thought Leadership Panel: Online Chat

By Erica Marois | Date Published: August 29, 2014 - Last Updated September 26, 2019 | Comments

Why haven't contact centers been faster in adopting chat customer support?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their take on chat adoption rates, chat metrics, live chat technology, and more.

Watch and learn how to position your contact center for online chat success.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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