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#CCExpo14 Thought Leader Panel: Analytics

By Erica Marois | Date Published: August 21, 2014 - Last Updated 4 Years, 71 Days, 3 Hours, 22 Minutes ago | Comments

How can analytics help identify the root cause of customer behavior and contacts?

In this thought leader panel from Contact Center Expo and Conference, our industry experts share their thoughts on the power of analytics in the contact center.

Watch and learn how you can harness analytics to identify service recovery opportunities.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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