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#CCExpo14 Thought Leader Panel: Analytics

By Erica Marois | Date Published: August 21, 2014 - Last Updated September 26, 2019 | Comments

How can analytics help identify the root cause of customer behavior and contacts?

In this thought leader panel from Contact Center Expo and Conference, our industry experts share their thoughts on the power of analytics in the contact center.

Watch and learn how you can harness analytics to identify service recovery opportunities.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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