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#CCExpo14 Thought Leader Panel: Advanced Metrics

By Erica Marois | Date Published: August 15, 2014 - Last Updated September 26, 2019 | Comments

What new metrics are on the horizon thanks to channels like social, video and mobile?  

How is technology aiding in the collection of all these new metrics and channels?  

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their opinions on advanced metrics.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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