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#CCExpo14 Thought Leader Panel: Advanced Metrics

By Erica Marois | Date Published: August 15, 2014 - Last Updated September 26, 2019 | Comments

What new metrics are on the horizon thanks to channels like social, video and mobile?  

How is technology aiding in the collection of all these new metrics and channels?  

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their opinions on advanced metrics.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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