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Caring for Customers in a Noisy Social World

By Erica Marois | Date Published: May 20, 2014 - Last Updated August 22, 2018 | Comments

New research from ICMI and Five9 reveals why 60% of companies are not formally supporting social customer care, and the top challenges social customer care teams face.

Does your company currently support social customer care?  Tell us why/why not in the comments.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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