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What Are We Using All This Data For?

This year ICMI partnered with Whitepages PRO to launch the "Actionable Results: Using Big Data in the Contact Center" survey. The intent was to provide contact center professionals with the materials they need to improve customer service, experiences and engagaement by using big data correctly and managing it most efficiently.

What did we learn about how contact centers are using data? This infographic shares some of our research findings.

For more information, purchase the complete research and best practices report: " A WOW CUSTOMER JOURNEY! Actionable Data in Today's Multichannel Contact Center. " You can also access the accompanying complimentary whitepaper, webinar, and educast.