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Thought Leaders Tell All #9

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this ninth panel, ICMI's Sarah Stealey Reed moderates a discussion with Tiffany Killcreas of InterCall, Victor Verastegui of New York Life, Josh Chapman of cars.com, and Dave Dittmars of Call Copy.

Watch and learn as they discuss outbound effectiveness, multichannels, new technology and more.

Check back next Monday for panel #10.