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At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions. Every Monday for the next few weeks, we'll bring you video footage from each of the panels.
In this fourth panel, ICMI's Content Director, Sarah Stealey Reed, moderates a discussion with Ron Strandin of Envision, Miguel Noronha of Altitude Software, Rob Ryan of LifeLock, and Eric Head of Forsee.
Watch and learn as they discuss emerging channels and the new generation of customers.
Check back next Monday for panel #6.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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