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At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions. Every Monday for the next few weeks, we'll bring you video footage from each of the panels.
In this third panel, Jeff Toister of Toister Performance Solutions moderates a discussion Clare Wenham of New Voice Media, Tristan Barnum of Telcentris, Ruben Moffett of TantaComm, and Dave Bethers of TCN.
Watch and learn as they discuss call center technology--what's next, and what's on the way out.
Check back next Monday for panel #4.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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