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At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions. Every Monday for the last few weeks, we've brought you video footage from each of the panels.
In this final thought leader table discussion from ACCE 2013, Justin Robbin moderates a discussion with Aaron Michelson of SchoolsFirst Credit Union, Russell Johnson of Interactive Intelligence, Noe Vasquez of North American Bancard, Jeff Toister of Toister Performance Solutions and JR Moore of NTTC Centerstance.
Watch as they discuss tips for new agents, encouraging quality and training teams to collaborate, agent engagement, and more.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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