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Thought Leaders Tell All #12

By Erica Marois | Date Published: August 19, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the last few weeks, we've brought you video footage from each of the panels.

In this final thought leader table discussion from ACCE 2013, Justin Robbin moderates a discussion with Aaron Michelson of SchoolsFirst Credit Union, Russell Johnson of Interactive Intelligence, Noe Vasquez of North American Bancard, Jeff Toister of Toister Performance Solutions and JR Moore of NTTC Centerstance.

Watch as they discuss tips for new agents, encouraging quality and training teams to collaborate, agent engagement, and more.

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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