ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Thought Leaders Tell All #10

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this tenth panel, ICMI's Justin Robbins moderates a discussion with Mark Miller of JD Power and Associates, Kay Phelps of Jabra, Charlie Baughman of Progressive Insurance, Lauren Bodell of UPMC Health Plan, and Anne Palmerine of UPMC Helath Plan.

Watch and learn as they discuss best practices for driving customer engagement, how to make sure people skills keep up with emerging technologies, and more.

Check back next week for panel #11!