Date Published: May 09, 2013 - Last Updated 5 Years, 106 Days, 3 Hours, 26 Minutes ago
Each quarter SWPP surveys the workforce planning community on critical workforce planning topics. Over 200 call center professionals representing a wide variety of industries participated and provided insight into this survey on workforce management software.
ICMI asked the same question of its community members last week. So how did the results compare?
In our poll, nearly half of respondents answered forecasting accuracy. Scheduling accuracy garnered the second highest amount of votes, and "other" came in third place.