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Live from Call Center Demo and Conference: Day 2

By Erica Marois | Date Published: October 22, 2013 - Last Updated August 22, 2018 | Comments

Day 2 of Call Center Demo and Conference is underway, and we have many exciting things in store!  Today we open up the expo hall, kick off Passport to Prizes, Dare2Share, and hear from exciting keynote and session speakers.

The morning began with a bonus educational session from ICMI: How to Achieve a "winning" Contact center Through Expert Training. 

Next up: a keynote presentation from Lisa Ford.

Follow along here for live updates and photos throughout the day.  And be sure to follow the action on Twitter: #CCDemo13.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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