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Day 2 of Call Center Demo and Conference is underway, and we have many exciting things in store! Today we open up the expo hall, kick off Passport to Prizes, Dare2Share, and hear from exciting keynote and session speakers.
The morning began with a bonus educational session from ICMI: How to Achieve a "winning" Contact center Through Expert Training.
Next up: a keynote presentation from Lisa Ford.
Follow along here for live updates and photos throughout the day. And be sure to follow the action on Twitter: #CCDemo13.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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