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Innovation and Insights From Award Winning Contact Centers

What are some innovative ways your contact center can take service to new levels? On Tuesday at Call Center Demo and Conference (session 104) we’ll hear from some best-in-class contact center leaders. Finalists from ICMI’s Global Call Center of the Year Awards will take part in a panel discussion and share how they are effectively using innovation to drive business results.

We’ll hear from Sean Hawkins of iContact, Josh Chapman of cars.com, George Larribas of Wells Fargo, and Rosetta Carrington Lue from the City of Philadelphia.

Our esteemed panelists will introduce you to new uses for technology, unusual ways of handling common challenges, and creative tools and processes that increase agent and customer engagement. Whether your contact center is large or small, you’re sure to find insights and inspiration from this interactive session.

Can’t join us in Atlanta? Don’t worry! I’ll be live blogging from the session. To follow the action, just check the comments section of this post. Will you be attending this session, too? We encourage you to leave your thoughts and takeaways in the comments below.