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Last week we polled community members and asked in which are they consider their contact center to be strongest.
The choices: teamwork, communication, results/measurement, or innovation.
More than half of respondents said their contact center was strongest in teamwork. Measurement and results came in second, with nearly a third of the vote, followed by communication, and innovation.
We asked our "Call Center Trade Game" webinar participants the same question. Wondering how those results compared? In case you missed it, sign up to view the webinar on demand.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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