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In Which Area Do You Think Your Contact Center is Strongest?

By Erica Marois | Date Published: June 27, 2013 - Last Updated August 22, 2018 | Comments

Last week we polled community members and asked in which are they consider their contact center to be strongest.

The choices: teamwork, communication, results/measurement, or innovation.

More than half of respondents said their contact center was strongest in teamwork.  Measurement and results came in second, with nearly a third of the vote, followed by communication, and innovation.

We asked our "Call Center Trade Game" webinar participants the same question.  Wondering how those results compared?  In case you missed it, sign up to view the webinar on demand.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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