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How Engaged Are Your Customers?

By Erica Marois | Published: June 06, 2013 | Comments

Last week we polled community members to find out how engaged they consider their customers to be with their company.  43% answered "extremely engaged", 38% said "moderately engaged" and 19% said "moderately disengaged."

Tune in to our webinar, "Customer Engagement: The Agent Value to the Multi-Channel Contact Center" and find out how you can improve upon your customer engagement level.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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