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Last week we polled community members to find out how engaged they consider their customers to be with their company. 43% answered "extremely engaged", 38% said "moderately engaged" and 19% said "moderately disengaged."
Tune in to our webinar, "Customer Engagement: The Agent Value to the Multi-Channel Contact Center" and find out how you can improve upon your customer engagement level.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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