How Engaged Are Your Customers?

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How Engaged Are Your Customers?

By Erica Marois | Date Published: June 06, 2013 - Last Updated August 22, 2018 | Comments

Last week we polled community members to find out how engaged they consider their customers to be with their company.  43% answered "extremely engaged", 38% said "moderately engaged" and 19% said "moderately disengaged."

Tune in to our webinar, "Customer Engagement: The Agent Value to the Multi-Channel Contact Center" and find out how you can improve upon your customer engagement level.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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