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Do You Use Gamification Techniques?

By Erica Marois | Date Published: June 20, 2013 - Last Updated August 22, 2018 | Comments (1)

Does your contact center use gamification techniques for training?

We polled community members last week to ask that very question.  The result? An overwhelming majority of those who answered weren’t sure what gamification is. If you fall in that category, you’re in luck.  Be sure to check back next week for an article that explains the gamification process and offers tips and techniques for adding it to the training arsenal in your contact center.

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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