Published: June 20, 2013 | Comments (1)
Does your contact center use gamification techniques for training?
We polled community members last week to ask that very question. The result? An overwhelming majority of those who answered weren’t sure what gamification is. If you fall in that category, you’re in luck. Be sure to check back next week for an article that explains the gamification process and offers tips and techniques for adding it to the training arsenal in your contact center.