Date Published: June 20, 2013 - Last Updated 5 Years, 105 Days, 14 Hours, 40 Minutes ago
We polled community members last week to ask that very question. The result? An overwhelming majority of those who answered weren’t sure what gamification is. If you fall in that category, you’re in luck. Be sure to check back next week for an article that explains the gamification process and offers tips and techniques for adding it to the training arsenal in your contact center.