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Do You Feel Mobile Customer Service is a Competitive Differentiator?

By Erica Marois | Date Published: May 23, 2013 - Last Updated August 22, 2018 | Comments

Last week we polled our community members to see if they considered mobile customer service to be a competitive differentiator.  77% of our respondents said yes.

How do these results compare with previous research?

In April of this year USAN Emergening Channnels research around the same question also garnered an overwhelming majority.  63.25% of respondents answered yes.

Voxeo Mobile asked the same question in December 2012, and 61.8% of their respondents said yes.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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