Date Published: May 23, 2013 - Last Updated 5 Years, 99 Days, 15 Hours, 11 Minutes ago
Last week we polled our community members to see if they considered mobile customer service to be a competitive differentiator. 77% of our respondents said yes.
In April of this year USAN Emergening Channnels research around the same question also garnered an overwhelming majority. 63.25% of respondents answered yes.
Voxeo Mobile asked the same question in December 2012, and 61.8% of their respondents said yes.