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Cars.com Focuses on the Metrics That Matter Most

2013 has been an action packed year for our industry, and an exciting year at ICMI! One of the highlights was our innaugural awards dinner to celebrate ICMI's Global Contact Center Awards.  These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.

We had so many outstanding candidates submit entries this year! So as we wrap up the year, we'd like to highlight some of the great success stories.

Cars.com was a finalist in our Best Small-to-Medium Call Center Category.  Watch this 5 minute video for a behind the scenes look at what makes their contact center so successful.

Does your contact center have a great story to share in 2014? We'd love to recognize YOU for customer service excellence. Entries for ICMI's 2014 Global Contact Center Awards are now open in 13 categories. Nominate or apply today. Entries submitted by December 31, 2013 are 50% off!