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How Many Bilingual Agents Does Your Contact Center Have?

By Erica Marois | Date Published: July 25, 2013 - Last Updated August 22, 2018 | Comments (1)

Last week we polled community members and asked this question. The results: More than 20% answered that they have no bilingual agents. 47% answered 1-5, 27% said 10 or more, and 5% said they outsource.

How does this compare with your contact center?  Do you have plans to add more bilingual agents in the near future?

Share your thoughts in the comments below.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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