Published: July 25, 2013 | Comments (1)
Last week we polled community members and asked this question. The results: More than 20% answered that they have no bilingual agents. 47% answered 1-5, 27% said 10 or more, and 5% said they outsource.
How does this compare with your contact center? Do you have plans to add more bilingual agents in the near future?
Share your thoughts in the comments below.