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How Many Bilingual Agents Does Your Contact Center Have?

By Erica Marois | Date Published: July 25, 2013 - Last Updated 5 Years, 43 Days, 17 Hours, 23 Minutes ago | Comments (1)

Last week we polled community members and asked this question. The results: More than 20% answered that they have no bilingual agents. 47% answered 1-5, 27% said 10 or more, and 5% said they outsource.

How does this compare with your contact center?  Do you have plans to add more bilingual agents in the near future?

Share your thoughts in the comments below.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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