ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


How Many Bilingual Agents Does Your Contact Center Have?

Last week we polled community members and asked this question. The results: More than 20% answered that they have no bilingual agents. 47% answered 1-5, 27% said 10 or more, and 5% said they outsource.

How does this compare with your contact center?  Do you have plans to add more bilingual agents in the near future?

Share your thoughts in the comments below.