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Ways to Mitigate Agent Burnout When Your Contact Center is Understaffed

By Erica Marois | Date Published: February 22, 2019 - Last Updated March 31, 2020 | Comments

Contact centers are often expected to deliver miraculous results with limited resources. Whether you're strapped for time, money, or tools, those pressures are often felt the most by frontline agents. How do you keeping them from burning out when things get hectic and staffing up just isn't realistic? Our friends at #ICMIchat shared a few tips this week.  

Find more tips for making the most of your current resources in the full chat recap! 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Employee Experience, Morale, Coronavirus

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