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Hotel & Travel

Special Note: Please know that ICMI’s Contact Center Expo will be proceeding forward as planned. The Omni Championsgate in Orlando experienced minimal impact from Hurricane Ian. Our hearts go out to all those in Florida and the Carolinas who were impacted by it. We will be providing an opportunity for attendees to support Red Cross efforts at the event. 

In partnership with Convention Housing Partners (CHP), we're able to offer you convenient and affordable options for your trip. Take advantage of special rates and discounts available only through Convention Housing Partners and the ICMI Contact Center Expo 2022 hotel room block. Rates and availability are limited, so please book early for the best selection. Please note that all Contact Center Expo activities take place at the Omni Orlando Resort at Championsgate. 

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Hotel Information

            Caribe Gaylord Orlando Resort 

Caribe Royal Orlando Resort

8101 World Center Dr | Orlando, FL | Free Shuttle Service to/from Omni | Schedule to Come

A room block for Contact Center Expo has been reserved at the Caribe Royal Orlando Resort. Please check the Booking Link for the most up to date availability. Shuttle service will be provided to and from the Championsgate from the Caribe Royale. Schedule to Come. 

Discounted hotel rates of $229/night plus tax expire Monday, October 10, 2022. Rates are dependent upon availability so book early to take advantage of our specially negotiated rates!

All ICMI attendees who book through our hosting site will have the Resort Fee discounted to $15/night plus tax which covers:

  • In-suite Wi-Fi standard service, includes up to four devices per suite. (Wi-Fi upgrades are available for an additional fee if bandwidth for more devices is required during your stay).

  •  Scheduled motorcoach transportation to Walt Disney World® Theme Parks and Disney Springs®.
  • Unlimited access to bicycles, tennis equipment, basketballs and fishing equipment.
  • Access to state-of-the-art fitness center.
  • Movies Under the Stars (poolside, seasonally).
  • 1.5 mile running trail.
  • On-site game amenities (cornhole toss, ping pong and pool tables).
  • Complimentary Local calls and 800# calls. Extended connections to toll-free numbers are $.75 plus tax in addition to a $.10 per minute following the first 30 minutes of the call.

To book your reservations at the Caribe Royal Orlando over the phone, please call CHP at 1-866-276-3940 and mention “ICMI Expo 2022” to receive the exclusive rate.

To request information via email, please email CHP [email protected].


            Gaylord Palms Resort and Convention Center 

Gaylord Palms Resort and Convention Center

6000 W Osceola Pkwy | Kissimmee, FL | Free Shuttle Service to/from Omni | View Shuttle Schedule

Please note: The ICMI room block at the Gaylord Palms has closed. If you have an existing reservation and need to cancel or make a modification, please contact the resort's reservation team directly at (877) 491-0442

 


            Omni Orlando Resort at Championsgate 

Omni Orlando Resort at Championsgate

Conference Hotel | 1500 Masters Blvd| Championsgate, FL

Please note: The ICMI room block at the Omni Orlando Resort at Championsgate has closed. If you have an existing reservation and need to cancel or make a modification, please contact the resort's reservation team directly at (800) 843-6664.

 


Additional Hotel & Travel Information 

Hotel Parking Information 

Omni Orlando Resort at Championsgate Parking Rates

  • Valet Parking: $35 per day/night
  • Self Parking Day-only: $20
  • Overnight: $26

Electric Car Charges

  • Six parking spots are available on site that are accessible to electric car chargers.
  • Parking attendant will direct you to the locations.

Gaylord Palms Resort & Convention Center Parking Rates

  • Valet Parking: $40 per day plus tax
  • Self Parking: $20 per day plus tax

Caribe Royal Orlando Resort Parking Rates

  • Self-parking: $28 plus tax, per night, per vehicle
  • Non-registered Hotel Day guest: $30 plus tax per vehicle
  • Valet: $35 plus tax, per vehicle

Directions & Transportation to Omni Orlando Resort at Championsgate

The Omni Orlando Resort at Championsgate is approximately a 25 minute drive from the Orlando International Airport. 

Rental Cars
  • Hertz on-site desk: (407) 397-7941 (Note: desk is not always staffed.)
  • Your can also contact Hertz directly

Transportation to and from Orlando International Airport

  • There is not currently an airport shuttle option.
  • Book airport transportation of your choice through Mears Transportation.

Transportation to Walt Disney World® Theme Parks

Complimentary scheduled transportation is provided to EPCOT and Disney's Magic Kingdom® (the Walt Disney World® transportation center that accesses all Disney attractions). The hotel currently offers 6 departures and 4 to 5 return trips, daily. Please see the concierge for the scheduled times and to reserve your transportation. The hotel suggests 24-hour* advance reservations to guarantee specific departures from the resort. You may visit the concierge desk or call (407) 238–6505.

*Please allow up to 48 hours to schedule transportation that requires a chair lift or other ADA accommodations.

Transportation to Other Theme Parks and Area Attractions

Transportation to other theme parks and area attractions may also be scheduled at the concierge desk. Additional charges will apply.

 

Directions & Transportation to Gaylord Palms Resort and Convention Center

The Gaylord Palms Resort and Convention Center is approximately a 20 minute drive from the Orlando International Airport.

Airport Shuttle Service

Gaylord Palms partners with Mears Transportation to ensure you have a top-notch experience. A member of Mears Transportation can bring you from Orlando International Airport to the hotel as part of their 24-hour airport shuttle service. There is a charge for the service. To secure your shuttle reservation, call Mears Transportation's 24-hour reservations line at (407) 423-5566.

Shuttle to/from Omni Orlando Resort at Championsgate

Shuttle service will be provided to and from the Championsgate from the Gaylord. View Shuttle Schedule.

Shuttle Service to Theme Parks

Transportation is included in your resort fee.  Gaylord Palms offers a shuttle bus service to Walt Disney World® theme parks and the Downtown Disney® area. Shuttles to SeaWorld Orlando® and Universal Studios® Florida are $21* per person round-trip. To make your reservation, please contact our concierge at least 6 hours prior to pick-up. Prices subject to change.

Rental Cars
  • Hertz on-site desk: (407) 586-2244 (Note: desk is not always staffed.)
  • Your can also contact Hertz directly

 

 

Directions & Transportation to Caribe Royal Orlando Resort

The Caribe Royal Orlando Resort is approximately an 18 minute drive from the Orlando International Airport.

Shuttle Service to Theme Parks

As part of the Hotel Fee per night, plus tax, we offer transportation to some of the Walt Disney World® theme parks and an evening shuttle to Disney Springs™. You must stop by our concierge desk in our main lobby to reserve your transportation.

 

Notice Of Unauthorized Housing Providers

ICMI Contact Center Expo Official Housing Vendor

Convention Housing Partners (CHP) is the only hotel provider endorsed by ICMI Contact Center Expo. As the event draws closer, exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. Hotels listed on this website are the sole ICMI Contact Center Expo 2022 approved hotels for the event. In our efforts to provide exhibitors and attendees with a quality event, we encourage you to book your housing accommodations using the reservation phone numbers and/or links provided. Any offers from other hotels and/or housing agencies are not endorsed by ICMI Contact Center Expo. Entering into financial agreements with these companies can have costly consequences and are not protected by event management. You may advise us of any unauthorized solicitations.

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