Hotel & Travel

• Complimentary water taxis and shuttle buses to the theme parks and Universal CityWalk 
• Priority Seating at select restaurants throughout the resort
• Resort-wide charging privileges with your room key
• Complimentary merchandise delivery to your hotel from Universal shops
• On-site game amenities (cornhole toss, ping pong and pool tables).

Complimentary Local calls and 800# calls. Extended connections to toll-free numbers are $.75 plus tax in addition to a $.10 per minute following the first 30 minutes of the call. Complimentary internet in guest rooms and access to fitness center. 

Hotel Parking Information

Royal Pacific Resort™ and Sapphire Falls Resort™ Parking Rates

• Self-parking: $20.00 plus tax for each vehicle per day for all ICMI attendees (regular rate $28.00 plus tax per vehicle per day)
• Valet parking: $29.00 plus tax for each vehicle per day for all ICMI attendees (regular rate $37.00 plus tax per vehicle per day)

Electric Car Chargers

• Five parking spots are available on-site that are accessible to electric car chargers
• Attendant at the front gate will direct you to the locations

Directions & Transportation to Royal Pacific Resort™ and Sapphire Falls Resort™

The hotels are approximately a 25-minute drive from Orlando International Airport (MCO)

Rental Cars

• Avis on-site desk: 407.503.3156 (Note: the desk is not always staffed)
• Contact Avis directly 

Transportation to and from Orlando International Airport

Book your airport parking with CheapAirportParking and enter discount code ICMI to receive a $10 discount on your airport parking.

• There is not currently an airport shuttle option
• Book airport transportation of your choice of shuttle vans or executive cars through Airport Parking Reservations
• lyft
• Uber

Directions on accessing the Universal Orlando parks

• By water taxi- located in the back of the hotel (this will transfer you to CityWalk, where you can walk to Islands of Adventure and Universal Studios Orlando)
• Bus stop- outside of the hotel lobby (will transfer you to CityWalk and Volcano Bay)
• Path walkway access directly from the hotel (to Universal Studios or Islands of Adventure)

To purchase tickets to Universal Studios, Islands of Adventure, and Volcano Bay

• Contact Universal Orlando
• Bus stop- outside of the hotel lobby (will transfer you to CityWalk and Volcano Bay)
• Path walkway access directly from the hotel (to Universal Studios or Islands of Adventure)

Halloween Horror Nights are also happening in October at Universal Orlando throughout the month of October

Transportation to Other Theme Parks and Area Attractions

• Transportation to other theme parks and attractions may also be scheduled at the concierge desk. Additional charges may apply. 

Notice Of Unauthorized Housing Providers

Convention Housing Partners (CHP) is the only hotel provider endorsed by ICMI's Contact Center Expo.

As the event draws closer, exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. Hotels listed on this website are the sole ICMI's Contact Center Expo 2024 approved hotels for the event. In our efforts to provide exhibitors and attendees with a quality event, we encourage you to book your housing accommodations using the reservation phone numbers and/or links provided.

Any offers from other hotels and/or housing agencies are not endorsed by ICMI's Contact Center Expo. Entering into financial agreements with these companies can have costly consequences and are not protected by event management. You may advise us of any unauthorized solicitations.

Toll Free: 1.866.276.3940
Local: 415.813.6088 ext 25
Email:  [email protected]
Hours:  Monday – Friday 9:00 AM – 5:00 PM Pacific Time