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Health & Safety

AllSecure Health and SafetyICMI Contact Center Expo will be organized in accordance with Informa’s AllSecure health and safety standard. As the world’s leading events’ organizer, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment. 

Placing your safety at the heart of our events 

When you join our event, you can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organized event experience. 

All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the fuller range of standards and guidelines described in the Informa AllSecure guidebook




Ten Priority Commitments at all Informa Events 

Post COVID-19, all Informa events will be run in accordance with the AllSecure standard, applying the full range of recommendations wherever applicable and possible, but with a commitment to ten key priorities:


Cleaning and Hygiene 



Enhanced Cleaning

All events will undertake enhanced, deep cleaning before, during and after our events, working with venue partners to ensure the highest standards of hygiene and cleanliness. This includes continuous sanitization throughout the course of an event, with a focus on high-touch areas such as door handles, restrooms and food and beverage areas.


Personal Hygiene

All events will provide additional hand washing facilities and hand sanitizing stations throughout the event space, encouraging all participants to regularly wash and disinfect their hands.

Non-Contact Registration

Non-Contact Registration

All events will employ a system that facilitates non-contact registration for participants, including the availability of online registration.


Physical Distancing

No Physical Contact

Personal Contact

All events will request that participants avoid physical contact, such as hand shakes and embraces, promoting alternative ways to greet business partners. The exchange of printed materials, such as business cards and sales brochures, will also be discouraged, with digital alternatives recommended.


Physical Distancing

All events will maintain a density of participants in line with local authority guidance. In the absence of local guidance, a minimum of 1-1.5 meters (or 3-4.5 feet) is recommended. This will be managed through one or more control measures such as pre-show communications to participants, a one-way traffic system around show floors, staggered entry times, on-site signage and floor markings and on-site social distance ambassadors.

Food and Beverages

Food and Beverage Stations 

All event teams will work closely with venue partners to employ the highest standard of food safety, minimizing self-service buffets in favor of pre-packaged food options. If any queuing is anticipated, social distancing will be maintained through the use of floor markings and relevant signage.


Detect and Protect


Personal Protective Equipment (PPE)

Once you have registered and the ICMI Contact Center Expo: A Digital Experience event platform goes live, your profile will be automatically created. You’ll receive an email with a button directing you to a login page where you will create your new password specifically for accessing the ICMI Contact Center Expo: A Digital Experience event.

First Aid

First Aid

All events will have access to a qualified first aider and a separate quarantine area if possible. Participants will be asked not to attend if they are feeling unwell, and teams will follow local health authority guidance on detecting and managing anyone who displays symptoms of COVID-19.



All events will follow relevant health authority guidance on screening participants. This may include checking the temperatures of everyone on entry, through thermal scanning or other screening processes.

Trace Contact

Trace and Contact

Should it be necessary, we will work with local authorities to trace and contact participants at our events, subject to local privacy regulations.